FAQs

When will I receive my order?

All orders are processed within 7 – 10 business days. Estimated delivery time is 5 – 7 business daysafter order processing. **Please note that orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, you will be contacted by telephone or email.

How can I return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of date of purchase.

  1. Please email us at shop@cleoinc.org to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

CLEO, Inc. Shop
1101 Mercantile Lane
Suite 294
Largo, MD 20774