When will I receive my order?

All orders are processed within 7 – 10 business days. Estimated delivery time is 5 – 7 business days after order processing. Please note that orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, you will be contacted by email.

How can I return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of date of purchase.

  1. Please email us at to request a refund.
  2. Mail your returned item to:

CLEO, Inc. Shop
2800 Eisenhower Avenue Ste 220-41
Alexandria, VA 22314