Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our shipping policy.


Domestic Shipping Policy


  • Shipment processing time


All orders are processed within 7 – 10 business days. Estimated delivery time is 5 – 7 business days after order processing. **Please note that orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, you will be contacted by telephone or email.



  • How can I return an item?


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of date of purchase.


  1. Please email us at to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:


CLEO, Inc. Shop

1101 Mercantile Lane

Suite 294

Largo, MD 20774


  • Restocking Fee


All items are subject to a 10% restocking fee, this will be deducted from your refund.