Thank you for visiting and shopping at www.cleoinc.org/shop. Following are the terms and conditions that constitute our shipping policy.
Domestic Shipping Policy
- Shipment processing time
All orders are processed within 7 – 10 business days. Estimated delivery time is 5 – 7 business days after order processing. Please note that orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, you will be contacted by email.
- How can I return an item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of date of purchase.
- Please email us at firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your returned item to:
CLEO, Inc. Shop
2800 Eisenhower Avenue Ste 220-41
Alexandria, VA 22314
- Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund.