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Shipping Policy

Thank you for visiting and shopping at www.cleoinc.org/shop. Following are the terms and conditions that constitute our shipping policy.

Domestic Shipping Policy

  • Shipment processing time

All orders are processed within 7 – 10 business days. Estimated delivery time is 5 – 7 business days after order processing. Please note that orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, you will be contacted by email.

  • How can I return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of date of purchase.

  1.  Please email us at cleo@cleoinc.org to request a refund and we will assign you a tracking #.
  2.  Mail your returned item to:

CLEO, Inc. Shop
2800 Eisenhower Avenue Ste 220-41
Alexandria, VA 22314

  • Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.